POLICIES

Quality Policy

The Smith Institute for Industrial Mathematics and System Engineering specialises in solving complex problems for business and government by applying mathematical approaches. We build trusted relationships with our clients, offering expert insight to support informed decision-making and reduce risk. Our mission is to empower customers, staff and collaborators to realise new opportunities through the application of mathematics.

The Smith Institute for Industrial Mathematics and System Engineering was established as a Company Limited by Guarantee in 1997 (Company Number 3341743). The Smith Institute’s vision is to establish itself firmly as the UK’s leading mathematical consultancy. It seeks to grow the demand for the effective harnessing of mathematical solutions, and inspire confidence in the Smith Institute as a preferred partner, able to deliver work of the highest quality. The company’s power comes from cutting-edge solutions that often have their origins in the work of the university research base.

The Smith Institute commits to adhering to ISO 9001:2015 standards, and applies the following principles to all of its activities:

The Smith Institute is committed to the implementation of effective and efficient management systems that satisfies all company requirements and is consistent with best practice in Quality Assurance (QA).

The Smith Institute is committed to a cycle of continual improvement to the Quality Management System through measurement, analysis and management review.

The Smith Institute is committed to securing contracts that are mutually beneficial to customers and its own business.

The Smith Institute is committed to delivering products, projects and services to a consistently high quality that meets agreed customer specifications, on time and at good value for money.

The Smith Institute is committed to compliance with all statutory and regulatory requirements including relevant health, safety and environmental requirements.

The Smith Institute is committed to managing and protecting the information that it holds to an appropriate level of security.

The Smith Institute is committed to the development of the skills and professionalism of its staff.

The Smith Institute is committed to reducing where practicable any direct adverse effects of its activities on the environment.

The Smith Institute is committed to meeting additional quality requirements of individual customers and these are specified in the documentation for individual projects as the needs arise.

Reviewed: 17th May 2024

Office Address:
Willow Court, West Way, Minns
Business Park. Oxford OX2 0JB
+44 (0) 1865 244011
hello@smithinst.co.uk

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Smith Institute Ltd is a company limited by guarantee registered in England & Wales number 03341743 with registered address at 1 Minster Court, Tuscam Way, Camberley, GU15 3YY