The Smith Institute was founded on the belief that successfully harnessing mathematical ways of thinking creates innovative and effective solutions to the most pressing challenges in business and society. Our commitment to this approach has never wavered.  The value we deliver to customers comes from being able to frame and understand complex problems, to describe and analyse them mathematically, and to communicate the outcomes in actionable terms. 

The strength of this intellectual positioning is what makes us distinctive in our offering and it is a strength that is growing in recognition. We are currently experiencing rapid growth of profile and opportunity in sectors such as energy, security and transport, which are faced with unprecedented challenges, often not yet fully understood, where business as usual is simply not an option. We are in the ideal position to offer the fresh innovative thinking that is required.  

The Smith Institute are looking to make a new appointment of Operations Manager, to play a vital role in ensuring that our business runs efficiently and effectively – managing our resourcing strategy, overseeing daily operations, developing our processes and systems, and helping the business scale to meet strategy and growth objectives. We are looking for an experienced Operations Manager, with a track record for managing resources and systems, in a workspace that is highly technical and innovative, and that put people and culture at the top of the agenda.  

Key responsibilities include: 


  • Develop and maintain a resourcing strategy that is in line with the business plan 
  • Monitor and review short-term resourcing to fulfil project needs and manage any resource contentions 
  • Collaboration and effective communication with colleagues to enable clear view of resource capacity and upcoming requirements.  
  • Forecast supply and demand for short and long-term time horizons and provide advice to Director of Operations and Innovation on recruitment needs. 
  • Develop and maintain quality documentation for process, procedures and systems that are used to enable resource management 
  • Manage and monitor staff timesheets looking to maximise productivity and support staff with managing their workload. 
  • Make recommendations on time utilisation targets given business needs and strategy against resource contention and historic utilisation 


Management information 

  • Manage flow of information and data validation from different business functions 
  • Deliver required validated data for end-of-month financial reporting and collaborate with CFO 
  • Capture and communicate against business KPIs 
  • Development of cross-functional/ comprehensive reports and dashboards which key departments can use to monitor and improve business metrics 
  • Support the Director of Operations and Innovation to regularly report on operational data to the CEO, Exec Group, CFO and to staff at Team meetings 


Operational Policies 

  • Support the Director of Operations and Innovation to deliver against system and process iterations and transitions that will enable us to scale and deliver against our business strategy 
  • Develop, implement, and review operational policies and procedures, making efficiency changes 
  • Ensure the tools and systems we use are in line with our requirements and produce data that informs decision making 
  • Identify cost and time efficiencies to support customer value and margins targets 
  • Foster a culture of continuous improvement, encouraging innovation and efficiency in operations 


Key attributes: 

The successful candidate will exhibit the following attributes: 

  • Proven practical experience in operations management 
  • Bachelor’s degree in Business, Operations Management, or a related field  
  • Strong analytical, problem-solving, and decision-making skills. 
  • Excellent leadership, communication, and interpersonal abilities. 

Desirable attributes also include: 

  • MS Project experience 
  • Experience in software or technical consulting SME 

Salary range: £45,000 – £55,000 + performance related bonus and generous company pension contribution. Salary to be based on qualifications and experience. 


Why work at the Smith Institute? 

  • Flexible working for all – work your contracted hours at times that best suit you and our customers, at home, in the office or as a mixture of both 
  • Health and well-being support – the Smith Institute provides up to three months’ contractual sick pay, have qualified Mental Health First Aiders, a Mindful Employer Plus membership and offer additional leave allowance to care for close family members 
  • Social events – most months our Social Committee organise events and we also have ongoing activities, including pub socials, a book club, a fantasy football league and a board games library 
  • Employee benefits – employee discount platform and Employee assistance programme 
  • Enhanced leave – bereavement, dependency, maternity, paternity & shared parental leave 
  • Mentoring – from colleagues and leading academics 
  • Generous pension scheme with Life Assurance and income protection 
  • All IT equipment provided and maintained 
  • Interesting and challenging work with purpose 

Excited to be part of our business? Email us your CV and covering letter, explaining why you are the best person for this role, at